1. How to activate water

In Japan, water is provided through the Government Bureau of Waterworks of each designated area. You must contact the respective Bureau by phone, FAX, or apply online to activate your water services. For residents in Tokyo, please contact the Bureau customer center 3-4 days before activation or deactivation of your water services.

2. Precautions using water

Contract period
Generally, the contract period starts on the first day of activation and will not be deactivated until notified. Please make sure to notify the Bureau of Waterworks when moving out to cancel your contract.

3. Contact

If there is water leakage, burst water pipes, or any other problems, please contact the respective Bureau of Waterworks for your area.

4. Emergency Contact

Please contact the designated Bureau of Waterworks for your area to activate or deactivate your water services.

5. Paying water bills

The water fee will be calculated monthly on a designated date, which is listed on your measurement receipt. The water usage amount is metered on a meter and will be billed to you every 2 months. If the water service was activated or deactivated in the middle of a month, those months' bill will be prorated daily.

6. Payment methods

-Direct debit
With direct debit, your water and sewer fees will be withdrawn automatically from your savings account. You will get a 50 yen monthly discount (600 yen annual discount) by paying with direct debit.

-Credit card
You can link your water bill with your credit card. Your water fee will be charged to you through your credit card bill. You must fill in the application form, seal it with your seal (inkan), and mail it back. It may take 1-2 months for the credit card payment to be set up. There are some areas in Japan where credit card payment is not available, so please check with the Bureau of Waterworks of the designated area first.

-Direct deposit
If you have not set up a direct debit or credit card, you will receive a payment slip every month from the Bureau of Waterworks. You can pay the bill at a bank, post office, or at a convenience store.

7. How to deactivate water

When moving out, you must request for your contract to be canceled with the Bureau of Waterworks. You can contact them by phone, FAX, or online.