1. How to activate gas

In Japan, there are two types of gas, city gas and propane gas, both provided through private businesses. To activate gas, you must register with the gas company respective to your new area, just like activating your electricity (for residents in the Tokyo metropolitan area, Tokyo Gas). You can call to register or apply online. After registration, a staff member will come to your new apartment and will activate your gas. You must be present for this procedure for safety.

2. Precautions using gas

Fire alarm device
In case of fire, the fire alarm will go off to alert the tenants to evacuate.There are two types, smoke detector and heat detector. They are installed in most of rental apartments and mansions.

3. Contact Information

Please contact the gas company that you have the contract with during your tenancy. Please contact us, Global Trust Networks if necessary, we will help you explain to the gas company.

• Payment of gas bills
• Gas equipment malfunction or failure
• Gas contractor name change, etc.

4. Emergency Contact

If there is a gas leak or any other gas-related emergency, please call the police and the fire department, as well as your gas provider company.

Police TEL: 110
Fire department TEL: 119

5. Prohibitions and one-point tip

-DO NOT emit gas
DO NOT emit gas for any reason. It can cause an explosion or house fire.

-Pay attention to the smell
Pay close attention to the smell of gas to recognize any gas leaks and other problems promptly.

6. Paying gas bills

In Japan, there are two types of house gas; city gas and propane gas. If your apartment uses propane gas, you will be asked to pay a deposit at gas activation. This deposit will be returned to you when moving out. City gas is a little less expensive than propane gas. The gas fee is calculated every month by the gas company when the staff comes to read your meter. Your monthly payment will include the monthly basic fee and your usage fee.

7. Payment Methods

-Direct debit
With direct debit, your gas fee will be withdrawn automatically from your savings account. For residents in Tokyo, you can request for an application form online.

-Credit card
You can link your gas bill with your credit card. Your gas fee will be charged to you through your credit card bill. For residents in Tokyo, you can request for an application form online. You must fill in the application form, seal it with your seal (inkan), and mail it back. It may take 1-2 months for the credit card payment to be set up.

-Direct deposit
If you have not set up a direct debit or credit card, you will receive a payment slip every month from the gas company. You can pay the bill at a bank, post office, or at a convenience store.

8. Contract period and payment deadline

The gas contract is generally 1 year, and it will be automatically renewed unless it is requested otherwise. Bills are due within 30 days from the last measurement. If payment is not made, you will be charged a 0.0274% interest per day. If your payment is not received 20 days after the due date, you will receive a warning and your gas will be suspended.

9. Procedures when moving out

Once your move-out date is set, you must contact the gas company to cancel your contract. On the day of your move-out, they will send staff to deactivate the gas, and to make the final measurement and payment. Your last month's gas will be prorated daily.